Creating a User Without an Email

Some workers don't have a work email. Add them to FabWise anyway — they use a PIN at the kiosk, no email required.

Why it matters

Most shop workers don't need an email address in FabWise. They clock in at the kiosk with a 4-digit PIN, take breaks, and clock out. Email is for transactional messages (verification, password reset, schedule alerts) — none of which a kiosk-only worker needs.

Leaving the email blank is the right answer in this case. The system accepts it.

How it works

When you add a new user:

Name is always required.
Email is optional.
PIN is required if you turn on Kiosk access.

If you leave email blank AND give the user a role that grants admin console access (Admin, Manager, Supervisor, or Demo), the system generates a one-time initial password and shows it to you on the next page. You write it down or tell the worker — that's their first sign-in credential.

After they sign in once with the initial password, they can change it from their profile.

For shop workers with the User role and no email — the most common case — there's no password to manage. They sign in at the kiosk with their PIN; that's it.

Where to find it

Page: Add User form
Path: Admin > Users > Add User
Who can see it: Account admins

What you'll see

Adding a kiosk-only worker (no email)

Click Add User.
Enter first name, last name.
Leave Email blank.
Pick Role: User.
Check Kiosk access.
Enter a 4-digit PIN.
Save.

The worker now appears in the kiosk roster. They tap their name and enter their PIN to clock in.

Adding an admin without email

This is rarer — usually admins have a work email — but it works:

Click Add User.
Enter first name, last name.
Leave Email blank.
Pick Role: Admin.
Save.

On the next page, FabWise shows you a one-time initial password in a flash banner at the top. Copy it or write it down — it won't be shown again. Tell the user that password; they use it to sign in to the admin panel at admin.fabwise.app using their username (which the system also generated for them, shown on their profile page).

You can regenerate the password from the user's show page — click Generate one-time password. This logs an audit row, so don't do it casually.

What to do

Letting a worker change their PIN

PINs are set by admins, not workers. Workers don't have a "change PIN" UI of their own. From the user's edit page, you can change their PIN at any time — type the new PIN in the field and save.

A worker forgot their PIN

Same flow — edit their user, type a new PIN, save. Tell the worker the new PIN.

Adding email later

If a worker eventually gets a work email and wants to use it, edit the user, paste the email, save. They get a verification email; once verified, they can use email + password to sign in (in addition to their PIN at the kiosk).

Common questions

Why doesn't the system require email for every user?

Because email is a contact attribute, not an identity. Identity in FabWise is the user's username, which the system auto-generates from their name. Username is what they (or you) use to sign in. Email is for receiving messages — and a kiosk-only worker doesn't need to receive messages.

What if a kiosk worker later needs admin access?

Edit the user, change the role to Manager or Admin. If they have no email yet, the system shows you a generated initial password to hand off. If they have email, they can use email + password to sign in.

Can two workers have the same name?

Yes. The system generates a unique username for every user. Two "Jane Smith" workers get different usernames (e.g., jane.smith and jane.smith_2) — and that's true even if the second Jane works at a different shop that uses FabWise. Usernames are unique across all of FabWise, not just within your shop. If the username you want is taken, the form auto-suggests the next available one; you can edit it inline if you'd prefer something else.

[Managing Users](managing-users.md)
[Understanding app access toggles](understanding-app-access-toggles.md)
[Roles & Permissions](roles-and-permissions.md)